Project Coordinator

About the job

Overview

Aura Brand Solutions is one of Europe's leading commercial graphics and visual communications companies. We provide branding and image management services and have been delivering branding, graphics, and signage projects for over 65 years.     

Our experience, quality and expertise are only half of the story. It's the other bits that set us further apart. We care about the work we do and how we do it.  Our values of Teamwork, Trust, Passion, Deliver and Innovation are at the core of everything we do.     

We are looking for an experienced project coordinator working within our Customer Service team. The role will be based at our Stoke Office and can offer a hybrid working arrangement.

This is a dynamic role whereby you will be responsible for coordinating the day-to-day management of fleet, rail and architectural rebrand projects, including managing the internal process of labour and materials with the internal teams in line with project specifications.

Core Responsibilities will be: 

• Work with the Head of Project Management and Project Managers to fully understand customer requirements.

• Liaise with customers to manage day-to-day objectives and maintain excellent service and delivery.

• Work with relevant internal teams to develop solutions that support delivery and improve customer experience.

• Confidently handle complaints and escalate to relevant Project Manager/account manager where necessary.

• Use knowledge of materials and products to scope out installation requirements.

• Be able to identify any cross-selling opportunities and forward them to our Sales team.

• Coordinate and support elements of complex programmes of work.

• Use structured problem-solving techniques to identify, assess and resolve issues.

• Coordinate projects against deliverables, budget and deadlines and liaise with internal departments of any discrepancies.

Desirable competencies 

• Self-motivated with a passion for great customer service.  

• Organised and structured in approach with the ability to prioritise. 

• Excellent analytical and problem-solving skills.  

• Strong communication skills, both verbal and written, with the ability to convey technical information and solutions effectively

• Strong ability to manage across departments

• Excellent attention to detail and retention and recording of information. 

• The ability to work well in a team and individually.  

• Self-motivated, flexible and results-oriented.

• Independent learner who can proactively source information

Desirable skills/experience/knowledge: 

• Previous experience in a project coordinator role

• Experience in a branding environment would be an advantage

• Strong IT skills in MS Products

• Strong awareness of Health and Safety

 What we can offer you: 

• Competitive remuneration package + benefits

• Ongoing support and training 

• Hybrid working arrangements available 

• Free onsite parking at all our office locations 

• Fun and friendly working atmosphere 

• Contributory pension scheme 

• Aura Rewards – our Employee Discount Scheme with over 800 retailers 

• Free fruit onsite and numerous healthy living initiatives 

• Generous annual leave plus 1 extra day for volunteering 

• Employee Assistance Scheme 

• Company Events (Summer and End of Year social functions)

• Cycle to work scheme

• Free annual flu jabs & eye tests