Staff Spotlight: Senior Installations Coordinator
October 07, 2022
There are multiple moving parts that all come together to make Aura the company that it is. One of the main driving forces behind this is our people, with a variety of departments across the business that keep things running behind the scenes.
We always have fully accredited experts on site, but with the largest network of installers in the UK, how do we manage to keep all our projects coordinated?
That’s where people like Vicky come in!
Taking a moment out of her day, we managed to catch Vicky for a chat about what she does at Aura, and how she navigates the ins and outs of the job.
Can you tell us a little bit about what you do at Aura?
Of course - I work as Aura’s Senior Installations Coordinator! An Installation Coordinator’s role, in short, is to pull all the information together for our installation teams, which includes arranging dates with sites, organising inductions, and making sure all access equipment has been ordered if required.
I work to set in stone all the plans that ensure a smooth service is provided to the customer. It’s very important for us to build relationships with the contacts of the project to make sure the process and service are top-notch for everyone.
Then of course there’s the day-to-day running of the jobs, solving fitter or site queries as and when they arise, quickly and efficiently. So, there’s a lot going on!
Speaking of important things, what is the one tool that you’d say is absolutely necessary when it comes to this role?
Oh, that’s easily got to be using your common sense! The installation department is very fast-paced and you always need to be thinking on your feet to come up with the best solutions there and then. Without a strong perception of common sense, this just wouldn’t be possible.
One final question: what would you say are three vital things that make for a quick turnaround?
That has to be: attention to detail, communication, and teamwork - 100%!
Without those three very important things, it’s simply a recipe for disaster. I’m very lucky that we have such a strong team, with means we always have those three with every project we work on.